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Fix QuickBooks Payroll Error
12Xxx When Getting Updates.

A famous software called QuickBooks Payroll aids companies in effectively managing their payroll procedures. Users may sometimes experience difficulties, including the “Payroll Error 12XXX” series that appears while trying to download updates. This mistake might slow down payroll processing and mess up your workflow. We will look at step-by-step fixes for the QuickBooks Payroll Error 12XXX while obtaining updates in this post.

Confirming that you have a functioning internet connection and a current QuickBooks Payroll subscription is crucial before starting the troubleshooting procedures. Additionally, confirm that you have administrator privileges on your computer.

The ways to fix QuickBooks Payroll Error 12XXX while receiving updates are as follows:

Step 1

Verify your internet connection. It’s essential to have a reliable internet connection to get updates for QuickBooks Payroll. An unstable or poor internet connection might result in disruptions and error messages. To check your internet connection, do the following actions:

  1. Check that your internet is functioning correctly by opening a web browser and trying to visit a few websites.
  2. To rule out any wireless connectivity difficulties if you’re utilizing a wireless connection, try physically connecting your computer to the modem using an Ethernet cable.
  3. To restore the connection, restart your modem or router.

Verify your internet connection is steady before moving on to the next step.

Step 2

Update QuickBooks Payroll The most recent upgrades may not work correctly with outdated versions of QuickBooks Payroll, causing difficulties. Use these procedures to update QuickBooks Payroll:

  1. Launch QuickBooks on your PC.
  2. Select “Update QuickBooks” from the “Help” menu.
  3. Select the “Update Now” option in the “Update QuickBooks” box.
  4. After making your selections, click “Get Updates.”

Depending on the size of the updates and your internet connection, the updating procedure can take some time. Restart QuickBooks once the updates have been downloaded and installed to see whether the issue has been fixed. If not, go on to the following action.

Step 3

Verify your antivirus and firewall settings. Your computer’s firewall or antivirus program may sometimes prevent QuickBooks from connecting to the internet and installing updates. The main procedures to examine and alter your firewall and antivirus settings are as follows:

  1. Launch your computer’s firewall or antivirus program.
  2. Look for options that control internet access, program exceptions, or program permissions.
  3. Make an exemption for QuickBooks or provide it with internet access.
  4. After saving the modifications, restart your computer.

It’s crucial to remember that depending on your program, the procedures for changing firewall and antivirus settings may change. For further instructions, refer to the software’s manual or contact their support.

Try updating QuickBooks Payroll again after making the required adjustments to see if the problem still occurs.

Step 4

Transparent temporary files: Temporary files accumulated on your computer might obstruct the updating process and result in problems. These temporary files may be deleted to assist in addressing the problem. To delete temporary files, use the following actions:

  1. Exit QuickBooks and all currently running applications.
  2. press the Windows key plus R on your keyboard to launch the Run dialog box.
  3. In the Run box, type “%temp%” (without the quotations), then click Enter.
  4. The temporary files folder will now be visible. Select and remove all of the present files and directories.
  5. Skip any files that can’t be erased because they are still being used and delete the remaining files.
  6. To permanently erase the files, empty the Recycle Bin.

After erasing the temporary files, restart your computer and attempt to update QuickBooks Payroll once again.

Step 5

Rename the update folder Issues with the update procedure may be fixed by renaming the update folder. To rename the update folder, do the following actions:

  1. Ensure that QuickBooks is closed and that no background processes are active.
  2. Launch your computer’s File Explorer.
  3. Go to the installation location for QuickBooks. Usually, the default location is “C: Program FilesIntuitQuickBooks.”
  4. Look for the “Update” folder in the location where QuickBooks was installed.
  5. Rename the “Update” folder by choosing it from the context menu.
  6. Change the folder’s name to “UpdateOld” or any suitable moniker.
  7. Exit File Explorer and relaunch QuickBooks.

QuickBooks will automatically create a new update folder when you attempt to download updates again. Verify that the mistake has been fixed.

Step 6

Fix the QuickBooks setup. If none of the above solutions work, you might try repairing your QuickBooks installation to resolve the problem. To fix QuickBooks, adhere to the following instructions:

  1. Exit QuickBooks and all currently running applications.
  2. press the Windows key on your keyboard and then enter “Control Panel.”
  3. open the Control Panel and choose “Programs” or “Programs and Features,” depending on your Windows version.
  4. Find QuickBooks in the list of installed apps and click on it.
  5. Select “Change” or “Repair” from the menu.
  6. To finish the repair procedure, adhere to the on-screen instructions.
  7. Restart your computer when the repair procedure is complete, then launch QuickBooks.

Try upgrading QuickBooks Payroll once again and see whether the issue has been fixed after fixing the QuickBooks installation.

Step 7

Look for expert guidance. It is advised to seek expert help if none of the above fixes the QuickBooks Payroll Error 12XXX. You may speak with QuickBooks support or a licensed QuickBooks ProAdvisor, who can thoroughly analyze the problem and provide customized solutions.

When asking for help, be as specific as possible about the situation, the measures you’ve previously tried to solve it, and any error codes or messages you’ve seen. This will make it easier for the support staff or ProAdvisor to comprehend the problem and provide a proper fix.


You may fix the QuickBooks Payroll Error 12XXX while receiving updates using the troubleshooting procedures described in this manual. Before troubleshooting, remember to back up your company’s data to prevent data loss. You can fix this issue and ensure that QuickBooks payroll administration runs well by being patient and carefully using the troubleshooting techniques.